Excellent Customer Service
I’ve been reloading my own practice and hunting ammunition for over twenty-five years and casting my practice bullets for over five years. That’s a total of over thirty years and thousands of rounds through the tube.
Because of those reasons every now and then an issue with the reloading dies or casting and sizing equipment crops up. You may think that in these current unsettled economic times that the companies making reloading / casting equipment would be holding on tight (like many other companies) to their money by sacrificing customer service.
It is my opinion, however, that two companies may know and remember solid, proven business practices that many other companies have forgotten or have now chosen to ignore.
Within the last two months while reloading and casting/resizing for two seperate calibers, issues developed with each one, an equipment failure and (my fault) just the wrong size.
The first incident happened while resizing cast bullets I had just made using a brand new Lyman steel cast bullet mould in .308 . The mould was purchased after some fair amount of research and it performs well. The issue occured while resizing the bullets. I purchased a LEE resizing die in .311 after speaking with a very experienced M1 Carbine shooter and reloader who had tried four different sizing dies and settled on the largest diameter sizer die at .311. His experience had proven this size to be the most accurate in his rifles and handguns, so, based on that, I purchased a sizing die in .311. This was before I had cast any bullets with the new casting mould. The mould casts the bullets at .309″ – .310″ diameter. Only after I had made several hundred rounds and went to resize them, which did not happen because they were already smaller than the sizing die, did I discover this.
Today I called LEE Reloading Products, and after swallowing my pride, told what I had done with full expectations of having to pay for an attack of stupid by purchasing another resizing kit.
But what I was told was to simply send them back with a brief note of explanation and they would be happy to REPLACE AT NO CHARGE! This was and is an unexpected surprise.
The second incident came last week while reloading some 30-30 Win. hunting rifle rounds. I’ve had the rifle and reloading dies for tweny-seven years. The rifle is beat up and ugly. It also gets 1″ groups at one-hundred yards (eat your hearts out all of you hunters). It’s a New England Firearms Handi-Rifle (Thank You NEF) single shot and shoots like no-one’s business, from a cold barrel or a pretty warm one.
Anyway, when I went to seat a bullet the case mouth got smashed down which had never happened before. The dies had never lost their settings in all these years so this obviously puzzled me. I decided to re-adjust the dies. I did this four times. No change.
This morning I called Hornady, the company that made the dies (New Dimension dies by the way) and spoke with one of their technicians named Lonnie. Lonnie was very knowledgeable, friendly, and patient as I described what I have just told you along with what I thought was wrong.
Afetr listening to this, and gathering other information about the die set, Lonnie said that he would simply send me an entirely brand new internal assembly, the “Zip Spindle” at no cost. No cost! Folks, these dies are almost thirty years old! To have parts replaced for no charge after all of this time floored me. Again, I expected to pay for parts and shipping (seemed reasonable to me) but, according to Lonnie, this is why there is no charge – when Hornady came out with the “Zip Spindle” Steve Hornady said that any one who already has the company’s dies and have a problem related to case-neck resizing that they will be given, at no charge, the new spindle assembly. No charge for me even after twenty-seven years using the same die set.
Thank You Mr. Hornady
Ladies and Gentleman, in times when the public must watch their money here are two companies whom you can trust to help do just that.
Many thanks Hornady and LEE Reloading Products.

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